Refund policy

Every item is printed on demand after it is ordered, by a print partner that makes it for that order. This policy explains what can be replaced or refunded.

Made to order

Because every item is made for its order, items cannot be returned or exchanged for a change of mind, including choosing a different size, finish, color or design. This applies to every product in the shop, except Custom Art before you approve the proof.

Damaged, defective, or wrong items

If an item arrives damaged, has a printing or manufacturing defect, or is not what was ordered, send a photograph of the item and its packaging within 30 days of delivery, with the order number, to hello@sonomacountygifts.com or through the contact page. A replacement ships at no cost, usually within 2 to 3 business days of approval. A refund can be issued instead of a replacement on request. The item does not need to be returned.

Lost packages

If an order has not arrived within 10 business days of its ship date, get in touch through the contact page. The package will be traced and, if it cannot be found, replaced at no cost.

Address errors

Orders ship to the address entered at checkout. Once production starts the address cannot be changed. A package returned as undeliverable because of an incorrect or incomplete address can be reshipped at the buyer's cost.

Cancellations

Orders can be cancelled within 1 hour of purchase, before they go to production. After that, the order cannot be cancelled.

Custom Art

You see a proof before anything is printed. If you're not happy with it after the included rounds of changes, tell me before you approve it and I'll refund your order in full, no questions asked. Once you approve the proof, the piece is made just for you and the standard policy applies.