Shipping policy
Where orders ship
Orders ship to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, US territories, APO and FPO addresses, and international addresses are not available at present.
Shipping cost
Shipping is free on orders of $50 or more after any discount code is applied. Orders under $50 ship for a flat $7.99. There is no express option at present.
Production and delivery time
Every item is printed on demand after the order is placed. Prints are produced in 2 to 3 business days, and framed prints take about one day longer. Mugs and other printed goods are produced in 2 to 5 business days. Transit is typically 2 to 5 business days. Plan on 4 to 10 business days from order to door. Orders placed after 11:00 AM Pacific begin production the next business day. Weekends and federal holidays are not counted. For delivery before Christmas, order by Monday, December 7.
Split shipments
Each kind of product is made by a specialist print partner at its own facility. Prints, framed prints and canvases come from one partner; mugs, totes, ornaments, cutting boards, calendars, journals, puzzles, glasses and caps come from others. An order with items from more than one partner arrives in separate parcels, on different days, each with its own tracking number.
How it arrives
8x10 prints ship flat in a rigid mailer. 11x14 prints ship rolled in a sturdy tube; rest a rolled print flat under a few books for a day before framing. Framed prints ship boxed with corner protection.
Mugs ship in a fitted box with protective padding. Ornaments ship boxed and padded. Cutting boards ship boxed. Totes ship folded in a soft mailer; a quick press with a warm iron removes the creases. Canvases, calendars, journals, puzzles, glasses and caps ship in protective packaging from their print partner.
Everything ships in plain shipping packaging. Gift wrap is not available.
Tracking
A tracking number is emailed when each parcel ships.
Lost, damaged, or misdelivered packages
See the Refund Policy. Packages marked delivered but not received should be reported through the contact page within 30 days of the delivery date.